Prerequisites. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. For wireless APs, the replacement device is assigned to the same site, provisioned with primary wireless. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). 1. S3 or S4. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Click the name of a device for which you want to add user-defined fields. Some companies allow only defective products to be returned; others allow any software to be returned if. For services including Advance Replacement, Cisco will use commercially reasonable efforts to achieve the service levels. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. IT managers now have expanded visibility, including hop-by-hop analytics, into network. 2. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. 3) You will need to review all details. Transfer the boot software to the flash drive (disk0) on the ASA. rmaOnce TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. Click “Next: Enter Address & Contacts Input the pickup address & contact details If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Federal Employee Benefits Analysis Report Components A. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. • RMA (including Parts and Onsite options where available). Step 2: Locate a successful backup of the faulty device. Im raising an RMA request and sending this switch back to Cisco so they can investigate but wanted to know if anyone else has seen this or had. We make the Cisco RMA process easy. import any third party certificates to the standby ASA. Submit a Cisco service request. When you'd like to remove a blade from a chassis, you generally have to "Decommision" the blade first. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. We make the Cisco RMA process easy. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. Click Next. To connect with CCW Support, follow these options one by one after dialing the toll free number. Step 2: Locate a successful backup of the faulty device. They are vital to identify the best TAC team to handle your request and receive the fastest response to your case. Cisco Meraki can replace a defective device through the. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. ˘ ˇ ˇ ˆ ˙ ˆ ˇ ˙ %& ’ ( ˆ ˛ ˜ ˙ ˇ ˇ ˛ ˙ ˆ < ˚ ˛4. Network managers face increasing challenges to providing higher availability, including unscheduled down time, lack of expertise, insufficient tools, complex technologies, business consolidation, and competing markets. Navigate to Configuration > Remote Access VPN > Certificate Management, and choose Identity Certificates. 1. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. 2. This means you must be able to prove to the Cisco Entitlements Team that you are the end user of this appliance and was purchased from a Cisco-authorized agent. 3. For deployments with more than five controllers, we recommend using CLM to register PAKs and install licenses. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. After entering the IP address, one of the following. A. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. It typically takes Cisco fewer than five business days to process an RMA request, but some requests could takeFirst make sure you have a full running configuration backup of the primary ASA (more system:running-config). In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. In the Cisco DNA Center GUI, click the Menu icon and choose Workflows > Configure Cisco User Defined Network. Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. Smart Software Manager (SSM) On-Prem. RTF RMA - In this case,. Returns Material Authorization (RMA) 3. Today, when a part is returned via the RMA process, the service contracts are updated at the moment that the replacement part is shipped to the customer or partner. Irrespective of the vPC role, the other side keeps the vPC link up since these steps lead to a dual active scenario. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. ) Go into the console of the device and change the management interface ip address back to the. 2 - Faulty device selection. Local Zone: The endpoints and devices registered to the Expressway. We continue to focus on the customer experience as we evolve the. If it turns out that the RMA "fixes" the problem, odds are that a power-cycle would have "worked" just as well. Hardware Replacement: Also known as Return Materials Authorization (RMA), this is the ability for you to return a product deemed to be defective and to receive a replacement at the service level specified in the terms and conditions of your service agreement. further details are below:-. Cisco Nexus Dashboard Fabric Controller (NDFC) is the new, power-packed, feature-rich service ( exclusively available on the Cisco Nexus Dashboard (ND). com. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. To do this, you must. This person will register for portal access first, becoming the delegated administrator. com (including Smart Enabled Portal where available). The first step is to configure the RADIUS server on the Cisco WLC. 09-10-2014 12:31 AM. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. . To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. USer the right arrow -> to navigate to Boot Options screen and select the boot device. You are responsible for the returned parts until we receive them, including any. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. (10) calendar days in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Per the device's replacement warranty. 4: Register newly received FTD ( Cisco RMA one) to new FMC. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. Once you confirm the switch is in ACI mode, follow below steps. Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. New RMA Process for the Cisco D9859 Advanced Receiver Transcoder Technical Reference First Published: February, 2015 Introduction This document describes the Return To Factory (RTF) process for Return Material Authorization (RMA) requests for theCISCO PUBLIC. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. Cisco Meraki can replace a defective device through the RMA process. Note: If your service contract (s) is already associated with your Cisco. Cisco RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from CiscoFor day-zero onboarding of a switch with Plug and Play (PnP) and return merchandise authorization (RMA) refer to the following guide, Network Device Onboarding for Cisco DNA Center Deployment Guide. 2. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. 3. Step 5 Closethecartonandsealitwithpackagingtape. Designate your Administrator - View Onboarding Guide. Click Add . Process swapper (pid: 1, threadinfo=a80000010803c000, task=a800000108038b38, tls=0000000000000000). Define a trustpoint name in the Trustpoint Name input field. Configure with the ASDM. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. Learn more about how Cisco is using Inclusive Language. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Neighbor zone: One of the Expressway's configured external neighbor zones, or a DNS or ENUM. S1 or S2 service requests: For S1 or S2 issues, or if you do not have Internet access for S3 and S4 issues, contact the Cisco TAC by telephone to submit your service requests. [1] [2] sent to wwrl-emea-returns@cisco. Cisco Worldwide Contacts. Purpose and scope. However, in order to satisfy all stakeholders and minimize both downtime and cost, troubleshooting must be done to determine if an RMA is the correct path to follow. Learn more about how Cisco is using Inclusive Language. See IoT special offers Explore industrial IoT portfolio. and its subsidiaries will issue Return Materials Authorization (RMA). 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. Use this procedure if it is necessary to replace the RP3 module used with the Cisco ASR 1006-X as part of a return material authorization (RMA) process. sh* The DOA process is separate from any warranty programs. This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. You can begin the RMA process from the Cisco Returns Portal. update ASA software to same version as the primary ASA. Choose Tools > File Management in the ASDM. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. You can begin the RMA process from the Cisco Returns Portal. Cisco Meraki’s general philosophy is to: Provide the highest quality and fastest possible support directly to Cisco Meraki customers. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Step 4. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. Note down the time at this point. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. This document describes the Proactive RMA system. Learn more. Latin America. com online resources to get technical information on demand. 1. 3. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. RMA Process . Cisco Refresh is a cost-effective, sustainable way to leverage Cisco products. You can begin the RMA process from the Cisco Returns Portal. Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. First, you'll have to contact the hardware manufacturer's RMA department to get. com. Other Countries. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. Back up the current configuration. Confirm that there is no connectivity issue. Figure 1. This number is printed on the FedEx label and on the reference section of your FedEx invoice. Replacement Process if the cEdge is Configured Through Step 4: Track Status. Organizations are responsible for selecting appropriate Cisco products; the product grant team may provide limited assistance. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. c. It is important to provide the required information to the Cisco support engineers when you request an RMA. com, puede utilizar la búsqueda avanzada para ubicar y mostrar los números de RMA asignados a su cuenta. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. com. 3. scope server x/y -> show memory detail. This support is available for a period of ninety (90) calendar days from the date of purchase of the Cisco. . Customer Handoff Process. CISCO PUBLIC INFORMATION, Cisco Success Tracks. Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. Performance and reliability: Cisco Refresh is remanufactured and tested by trained Cisco remanufacturing technicians in state-of-the-art facilities. The upgrade program is now closed and replacement is supported via Cisco RMA process. 2. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. RMA Replacement of the Cisco RP3 Module. Tested by connecting to different switches (Cisco and Meraki) 3. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. Step 2. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. 2. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. STACK-T4-3M. ekwb rma cisco rma return process ekwb login rma cisco meaning ekwaterblock cisco rma return label cisco rma process documentation cisco rma contact number. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. Tested by connecting Meraki POE injectors. If you purchased through a Cisco Meraki. com Latin America (including Mexico): latam-lsc-spvtg@cisco. In case of a faulty equipment, does Cisco Meraki ship the replacement to the end customer free of charge to the end customer?Cisco partners have you covered. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. The switch shows as unreachable. Yes. Expedited delivery on certain warranties. Not everyone can contact Cisco TAC and raise a Case. Web: Go to the Cisco Support site and click Open New Case. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. Suffix: The alias must end with the pattern string. After RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Step 2: Click the profile button, and then select Manage Profile. com for further information. CCW Support. Cisco Webex Enquiries Australia: 1800 493 239. RMA stands for return merchandise authorization. In response to amirgolan. All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. com account or RMA # & Email address. 3. SD-Access Wireless architecture components • Control plane (CP) nodes: Host database that manages endpoint ID to device relationships. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. Return the failed product to Cisco, if you have a return merchandise authorization (RMA) for a physical product. The defective parts must be returned to Cisco within ten (10) days of receiving the replacement parts. Check and see if the issue occurs on another device. Locate a partner. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Step 3. A replacement sales order will be created as well as a RMA. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. A replacement sales order will be created as well as a RMA to return the defective gear. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. We do it by providing and managing a comprehensive set of systems, tools and processes th. com for shipment process. You may contact your Support Representative at: By email: US & Canada: americas-lsc-spvtg@cisco. 6. Phone: 001 888 443 2447. 1. x still supports Hostscan functionality for VPN only posture with the Cisco ASA. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. Web: Go to the Cisco Support site and click Open New Case. This video shows you the Return Material Authorization (RMA) feature workflow with Cisco DNA Center (Release 2. Previously, when a customer replaced a part and returned it to Cisco, we would update the contract information with the serial number of the replacement part, but only after Cisco received the returned item. Cisco’s RMA numbers begin with a “600. 1. Phone: 001 888 443 2447. We would like to show you a description here but the site won’t allow us. Voice: 1 800 800-1180 ext. In this way, when they open an RMA, they will receive the requested equipment accompanied by an NF issued by UPS Matrix, BranchesThis appendix describes the procedures for packaging and returning ASR 5000 chassis components via the Cisco Return Material Authorization (RMA) process. Provide the serial number of the chassis and the part number of the faulty power supply. Failed Disk RMA Process. Software support will be as follows. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. The RMA number is distinct from. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. Transfer the boot software to the flash drive (disk0) on the ASA. Step 2. Yes. RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. Choose Status in order to view the backup process on Phase 1 and Phase 2. Backup and restore is primarily intended for RMA scenarios. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. WARR-3YR-HW-1YR-SW. Disconnect all interfaces. Base info. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. . Corporate Headquarters. To do so, on the order summary page, you can choose toDefective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Step 5: select the new device as replacement one and start the workflow. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. Choose Tools > File Management in the ASDM. Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). Collaborate case investigation and. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. For issues and exceptions, please use the Contact Asset Recovery form. Follow Cisco RMA process. ) 2. Install the authorization code on a replacement device. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. Related forms. . · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. PK !p6ê^ƒ ¶ [Content_Types]. Cisco uses only approved partners to deliver service parts and labor to your site. We would like to show you a description here but the site won’t allow us. 2. The following checks must be made when determining if a Cisco Meraki MV is faulty. Software warranty duration: 1 year. 67284 or 408 526-7284. Step 2. Shut down the peer link. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. How will customers get a return materials authorization (RMA) for defective Cisco Duo Tokens? A. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. * DOAs must be claimed within 3 months of ship date to partner. A matching rule may apply a zone transform to the alias before sending the query on to its Target. The replacement switch is reconfigured, upgraded if necessary, and rebooted. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. Contact Cisco TAC. 総箱数(配送伝票. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. This is due to the fact that software level memory corruption has occurred. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. com (including Smart Enabled Portal where available). Erase the start-up configuration file of the new supervisor. xml ¢ ( Ì™ÛrÚ0 †ï;Ówð趃…Ü6I;˜ôpÕCf’>€j/ Ö–4’ áí+›“Ã81 kä av÷ÛµùYi'· e @i&xŠH Ðtò ftY˜èË£ýxC"ù EŸ6ß«B¥ˆ••}õ9nµø#¡Ý¤¾Ðn£ ÐGa¨” ˨±õÀ+ž å2Úæ [Ëú;zÁ¤~c“}†ªºò4 f€ÝO{ Ë!º£Êü ¥Í Ki°T m. Q. The RMA process triggers an automatic discovery workflow when you insert a new blade server, or when you replace an old blade server. 3. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. 3. Regex: The pattern. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Cisco DNA Center provides one-touch RMA support for the following switches: Switches that are discovered and configured using LAN automation, including the seed devices (LAN automation primary and peer devices) Devices configured as fabric in a box (standalone only) — Cisco AI Endpoint Analytics Enhancements. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. • Software Download (including Data Collection Tools and Smart Applications where available). First, you'll have to contact the hardware manufacturer's RMA department to get. Most mail-order businesses have a policy concerning returns. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. 06-30-2013 01:05 AM. copy AnyConnect profiles (the . Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series , with RMA Process for Cisco EOS/EOL WAVE Devices Describes how to install vWAAS on ENCS 5400 Series and how to use RMA process for WAVE devices. ASR 5500 Installation Guide -RMA Shipping Procedures. Remove the old PIM. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Hardware warranty duration: 1 year. Dicker Data LimitedBackup and Restore is for Disaster Recovery/RMA. Q. The request is then routed to Cisco Sales Management for approval, based on the details you have provided. It is highly dependent on the level of maintenance. 2. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. rma - Cisco. Cisco ships the replacement hardware, but customers or partners need to download the software and configure it. com únicamente) Si inició la sesión con una cuenta Cisco. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. The request will be processed within 24-48 business hours. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Step 1. 4. Q. Ifusinganon-Ciscoshippingcartonandpackingmaterial. Call CiSCO Customer Service to explain the issue and request an RMA number. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. When you need technical assistance, you can resolve issues quickly using the resources and tools.